Refund & Cancellation Policy

Effective date: July 17, 2026

Summary: a first-time website subscriber may request a refund within 30 calendar days of the initial website purchase, and AppVisia LTD will refund all website subscription charges made during that 30-day period. App Store purchases are processed separately by Apple.

1. Website seller

Website subscriptions purchased through idefnetvpn.com are sold by AppVisia LTD (Company No. 17211529). This policy applies only to website purchases. App Store purchases are processed separately by Apple.

2. 30-day money-back guarantee

A first-time website subscriber may request a refund within 30 calendar days after the initial website purchase. Where the request qualifies, AppVisia LTD will refund all website subscription charges made during the first 30 calendar days after the initial purchase.

The guarantee applies once per customer and payment method. It does not apply to fraudulent purchases or repeated purchase-and-refund activity.

3. How to request a refund

Email support@idefnetvpn.com from the email address associated with the purchase. Include:

"Refund request" in the subject;
the email address used for purchase;
the transaction or invoice number, where available.

We will acknowledge the request within two business days. Approved refunds are submitted to the original payment method. The time required for the refund to appear depends on the payment provider and your bank.

4. Charges after the first 30 days

After the initial 30-day guarantee period, payments are generally non-refundable unless:

required by applicable law;
the charge resulted from a technical or billing error;
AppVisia LTD approves the refund at its discretion.

5. Cancellation

Website subscriptions can be cancelled through the subscription management portal or by emailing support@idefnetvpn.com.

Cancellation prevents future renewal charges. Access normally remains available until the end of the period already paid for.

App Store subscriptions must be cancelled through the Apple ID subscription settings: on your iPhone, open Settings → your Apple ID → Subscriptions → iDefNet VPN → Cancel Subscription.

6. App Store purchases

Payments made through the Apple App Store are processed by Apple. AppVisia LTD cannot directly issue refunds for App Store transactions. Refund requests for App Store purchases must be submitted through Apple's refund process at reportaproblem.apple.com.

7. Contact

Questions about billing, cancellation or refunds: support@idefnetvpn.com. We reply within one business day.