We answer every message within one business day.
Questions about charges, cancelling your subscription or the 30-day money-back guarantee.
Help with installing the apps, connection issues or choosing the right server.
AppVisia LTD
Company No. 17211529 (England and Wales)
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@idefnetvpn.com
Support hours: Monday–Friday, 9:00–18:00 (UTC)
AppVisia LTD is the seller and merchant of record for subscriptions purchased through idefnetvpn.com.
UP IN THE AIR LTD
Company No. 14085421 (England and Wales)
34 The Close, Harpenden, England, AL5 3NB, United Kingdom
UP IN THE AIR LTD publishes the iDefNet VPN iOS application under a software licensing and distribution agreement with AppVisia LTD. For convenience, all initial customer-support requests may be sent to support@idefnetvpn.com.
iDefNet VPN